Our Promise

Our Promise

During these uncertain times, booking a Park Leisure holiday with confidence and peace of mind is one thing you can be sure of. From free amendments and our money back guarantee*, to contactless check in and high cleaning standards, rest assured you can book your next getaway without a worry, with our Park Leisure Promise.

Protecting you and your family

At Park Leisure, we are committed to protecting the health, safety and wellbeing of all our holidaymakers and ensuring that they are comfortable throughout their stay. We will kindly ask that you please observe the Governments social distancing rules and ensure that the social distancing guidelines are followed at all times. Around the park we will ensure that hand sanitiser will be made available for you at the entry and exit points on park.

Free Amendments & Money Back Guarantee*

If your holiday plans change due to COVID-19, we will offer you the chance to reschedule your holiday for free to enjoy within a 12-month period. If you are unable to accept a free amendment, rest assured that you will receive a full refund as part of our money back guarantee if your holiday was cancelled due to COVID-19 restrictions.

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Contactless Check in & High Cleaning Standards

Throughout the Coronavirus outbreak, our goal has been to protect the health, safety and well-being of our teams and our holidaymakers. With this in mind, we have implemented a ‘contactless check in’ at all of our holiday parks. We also pride ourselves on the fact that our accommodation is cleaned to the highest standards. Our teams have completed comprehensive COVID-19 training, and use approved products, to provide you with a safe and enjoyable holiday.

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Price Promise*

We believe that by booking early, you should get the best holiday choice at the best price. With the Park Leisure Price Promise, even if the price of your holiday changes after you have booked, all you need do is give your chosen Park a quick call and as long as your holiday is still available at the lower price as seen on our website, we will happily reduce your balance or refund the difference back to you. So, don’t risk losing out on your first choice of park, date or accommodation, book today to secure the perfect holiday at the perfect price.

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N.B. All holiday home images are for visual purposes only. All holiday homes will be provided according to the grade booked, however the holiday home model may vary upon arrival.

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