Our mission at Park Leisure is to exceed your expectations from start to finish and we genuinely value your feedback as to how we can improve your experience with us.
We hope that there will be times when you wish to contact us to share your positive experiences but also accept that there are unfortunately times when things do not go according to plan and we do not meet your expectations.
If you have yet to travel you can…
- Call the Park you are travelling to directly, numbers can be found online and in our brochure.
- Email us at email@example.com
- Call our Guest Services Team on 01904 786100 during business hours.
If you are on your holiday…
Please let our Park Team know immediately of any concerns so that we can resolve any issues immediately and enable you to continue to enjoy your holiday as planned. If the Customer Care Team on Park cannot resolve the issue, they will put you in touch with the Park’s General Manager. As a last resort, please contact our Guest Services Team:
- Contact the Customer Care Team on Park
- Escalate to the Park General Manager if necessary
- Email us at firstname.lastname@example.org
- Call us on 01904 786100 during business hours
If you have now returned home…
… and still feel that the issue has not been resolved to your satisfaction, please put your complaint in writing to us giving us as much information about your complaint as possible. Depending on your preference, you can:
- Email us at email@example.com
- Write to us at: Guest Services Park Leisure Holidays Unit 1, Tudor Court York Business Park Nether Poppleton York YO26 6RS
You should do this within 28 days of returning from your stay, as we may not be able to consider a complaint if the evidence no longer exists.