a. Need to make a change or changes….
Circumstances change so it may be that you need to alter your booking in which case we will try our best to meet your new requirements. If it is possible to make the requested change(s) it may result in your holiday costing more and you will be liable for this increase. Please bear in mind that there is a £20 admin fee for all changes and a change of park or dates within 28 days before your initial scheduled arrival date on Park may constitute a cancellation if we cannot meet your new Park and/or date requirements. Please check the details on your confirmation and advise us immediately of any concerns you may have.
b. Need to cancel your booking…..
We sincerely hope that you don't need to cancel your booking however, if you do, please call our Holidays team on your chosen Park as soon as you know so that we can try to offer you alternative options, for example we may be able to change the date of your holiday. Depending on how close you cancel to your planned holiday start date, you will otherwise receive a refund according to the amounts detailed in the following table, paying your refund to the card you used to make your booking or send you a cheque.
For bookings made before 21st June 2021 - All bookings made less than 4 weeks before the holiday start date have to be paid in full at the time of booking. If, however you book more than 4 weeks before the start of your holiday, you can either pay the full amount or a deposit with your balance due date being clearly indicated on your holiday confirmation.
It is your responsibility to ensure that you clear the balance by the date stipulated since failure to do so will lead to your holiday being cancelled and you will not get any monies already paid refunded.
Refund entitlement:
28-22 days - We will attempt to contact you to recover the balance of your holiday booking. However, it is your responsibility to ensure that you clear the balance by the date stipulated since failure to do so will lead to your holiday being cancelled and you will not get any monies already paid refunded.
21 days - We will remove your booking and promote the resale of your holiday booking on our system. Your holiday will be cancelled, and you will not get any monies already paid refunded.
For bookings made after 21st June 2021 - All bookings made less than 10 weeks before the holiday start date have to be paid in full at the time of booking. If, however you book more than 10 weeks before the start of your holiday, you can either pay the full amount or a deposit with your balance due date being clearly indicated on your holiday confirmation.
It is your responsibility to ensure that you clear the balance by the date stipulated since failure to do so will lead to your holiday being cancelled and you will not get any monies already paid refunded.
Refund entitlement:
70 days or more - Full refund minus any deposit paid.
69-43 days - 70% refund, minus any deposit paid.
42-29 days - 50% refund, minus any deposit paid.
28-0 days - No refund. We will remove your booking and promote the resale of your holiday booking on our system. Your holiday will be cancelled, and you will not be entitled to a refund on any monies paid.
c. if we have to change your holiday
As previously mentioned, we commit to delivering the holiday experience advertised in our brochure and on our website. On the very rare occasions when we find we can no longer offer the holiday booked, we will contact you to offer one of three options:
N.B. All holiday home images are for visual purposes only. All holiday homes will be provided according to the grade booked, however the holiday home model may vary upon arrival.