What happens when you wish to change your plans or cancel your holiday
a. Need to make a change or changes….
Circumstances change so it may be that you need to alter your booking in which case we will try our best to meet your new requirements. If it is possible to make the requested change(s) it may result in your holiday costing more and you will be liable for this increase. Please bear in mind that there is a £20 admin fee for all changes and a change of park or dates within 28 days before your initial scheduled arrival date on Park may constitute a cancellation if we cannot meet your new Park and/or date requirements. Please check the details on your confirmation and advise us immediately of any concerns you may have.
b. Need to cancel your booking…..
We sincerely hope that you don't need to cancel your booking however, if you do, please call our Holidays team on your chosen Park as soon as you know so that we can try to offer you alternative options, for example we may be able to change the date of your holiday. Depending on how close you cancel to your planned holiday start date, you will otherwise receive a refund according to the amounts detailed in the following table, paying your refund to the card you used to make your booking or send you a cheque.
|Days before your holiday starts||Refund entitlement|
|29 or more ||Full refund minus your deposit or minimum loss of £50 per holiday home and £25 loss per touring or camping pitch |
|28-22 ||70% refund, minus your deposit |
|21-15 ||20% refund, minus your deposit |
|14-8 ||10% refund, minus your deposit |
|7 or fewer ||No refund |
c. If we have to change your holiday
As previously mentioned, we commit to delivering the holiday experience advertised in our brochure and on our website. On the very rare occasions when we find we can no longer offer the holiday booked, we will contact you to offer one of three options:
- i An alternative holiday that is similar or even better than the one you originally booked
- ii An alternative holiday that is less expensive than the one you booked along with a refund for the price difference
- iii Cancellation and a full refund